Before activation
A cancellation request should be made before the service, campaign, media booking or approved work is activated. Any refund eligibility depends on the confirmed scope, work already performed and costs already committed.
After work has started
Once strategy, design, development, campaign setup, content production, media booking or other approved work has started, completed work and committed costs may be deducted from any amount considered for refund.
Third-party and media costs
Advertising spend, media inventory, marketplace fees, licences, hosting, domains, creator commitments, printing, production bookings and other third-party charges that have already been paid or committed may be non-refundable.
Digital deliverables
Completed or delivered digital work is generally not refundable after approval or delivery unless the confirmed scope specifically provides otherwise. Issues with deliverables should first be raised through the relevant service or support workflow so they can be reviewed.
Duplicate or failed payments
If a payment is duplicated or money is debited for a transaction that is not correctly recorded, provide the payment reference so the transaction can be verified. Confirmed duplicate collections can be corrected or refunded after verification.
Approved refunds
Approved refunds are normally returned through the original payment method or another verified method agreed for the transaction. Bank or payment-provider processing time may apply after Bynzo initiates the approved refund.
How to request cancellation or refund review
Use your registered workspace or the official Bynzo contact channel and include the service, campaign or invoice reference together with the reason for the request. The request will be reviewed against the confirmed scope, delivery status and payment record.